Your Gateway to Nature’s Goodness in Nakusp, BC

Returns and Exchanges Not Accepted:

At {company name}, we take pride in the quality of our products and are confident in their performance. Therefore, we do not accept returns or exchanges for any reason except in cases where the product is defective or damaged upon receipt. We thoroughly inspect all items before they are shipped to our customers to minimize the possibility of receiving damaged or faulty products.


  1. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving the item. We will provide instructions on how to return the item and will either issue a replacement or offer a refund, including shipping costs.
  2. Incorrect Item Shipped: In the rare event that you receive an incorrect item, please notify us within 7 days of receiving the order. We will arrange for the correct item to be shipped to you, and we will cover all associated shipping costs.

Please note that products must be unused, unaltered, and in their original packaging to be eligible for return or exchange due to defects or damages.

Contact Us:

If you have any questions or concerns about your purchase, please do not hesitate to contact our customer service team at {email address}. Our team is available [Days of the Week] from [Opening Hours] to assist you.

Thank you once again for choosing {company name}. We appreciate your understanding and cooperation regarding our Returns and Exchanges Policy. We look forward to serving you again in the future.

Need help?

Contact us at {email} for questions related to refunds and returns.